Privacy Policy
Last updated 29 August 2026
This policy describes what information we collect when you use the store, why we hold it, and the choices you have. We only list categories of information we actually collect.
Information collected
The categories below cover the information handled by the store today.
Account information
If you create an account we hold your email address, any name you supply, your contact preferences and your account status.
Order information
For each order we hold the order number, the email address used, the products and exact variants purchased, the amounts, the order and fulfilment status and the delivery record for the digital product.
Referral information
If you take part in the referral programme we hold your referral code, the referral link visits attributed to it and the relationships and orders that generate points. Referred customers' personal details are not shared with the referrer.
Rewards information
We hold your points ledger, reward redemptions and the status of each.
Support information
When you contact support we hold the name, email address, order reference and message you supply, plus our replies and internal notes about the case.
Technical information
We hold basic technical information needed to run the site securely, such as request and authentication records. We do not build advertising profiles.
How information is used
Information is used to take and fulfil orders, provide access to delivered digital products, run accounts and the rewards programme, answer support requests, prevent fraud and abuse, and meet our legal obligations.
Service providers
We use service providers to host the site, store data and authenticate accounts. We do not list additional third parties here unless and until they are actually configured.
Security
Access to orders, deliveries and rewards is enforced on the server, not just hidden in the interface. Sensitive fulfilment values are masked by default in admin tools and revealing them is recorded as an audit event. Secrets are never written to analytics, URLs or browser storage.
Retention
Order and support records are kept while needed to operate the store, resolve disputes and meet legal obligations, then removed or anonymised.
Marketing
Marketing messages are separate from messages about your own orders. You can change marketing preferences in your account at any time; you will still receive necessary messages about orders you place.
Customer rights
You can ask for a copy of your information, ask us to correct it, or ask us to delete data we are not required to keep. Raise these requests through the support centre.
Contact
Privacy questions can be raised through the support centre. A dedicated contact address is published here once configured.
VALDREN
info@webinventor.uk