My key doesn't work

Check these first

• You are redeeming on the correct platform for the variant you bought.
• Your account region matches the region shown on the product.
• The key was copied in full, with no missing characters or spaces.
• You are signed into the intended account.

Still failing

Open your order and use the help option there. The exact product, variant and delivery reference are attached to your request automatically, which lets us investigate faster. Include the error message the platform showed you.