Can I get a refund?

Refund requests are raised through support and reviewed individually, taking into account whether the product has been delivered or revealed, and whether there is a fault with the product supplied.

Raising a request

1. 1Open the order in your account, or use guest order lookup.
2. 2Choose the help option and select Refund Request as the issue type.
3. 3Describe the problem and include any error messages.

Requests move through review states and you will see the current state on your support case. Read the Refund Policy for the full detail.